Products & Services

Reporting Vending Machine Malfunctions

The vending machines on this campus vend over 1.5 million units per year and, as a result, do sometimes malfunction. Reporting a problem machine is as easy as dialing extension 7333. The number connects you directly with the Vending Department Office. You can explain the problem to the person who answers the phone or leave a message on the Department's voice mail. The more information you can give us about the problem, the faster we can correct it. Please tell us which machine (the number if you know it, or simply the brand name, i.e. Coke, Pepsi, Snack), the location, and a brief description of the problem. It helps us to know if you used coins or a dollar bill; if the machine gave you back change but did not vend; if the machine gave you any type of message on the display screen; or what you specifically were trying to select. Vending Department personnel will contact the appropriate company as soon as the problem is reported. Canteen, Coke, and Pepsi make every effort to correct the problem as soon as they can.

We want your use of the campus vending machines to be a pleasant experience. We view customers’ calls to report problems as beneficial in meeting this goal.

Request for Service

Requests for the placement of vending machines should be made in writing and sent to the Vending Department. Decisions as to the placement of vending machines are made on criteria specific to the type of machine. All placements are subject to approval by the building authority responsible for the space in question.

If a modification of a current vending site is desired please send a letter requesting the change. The letter should be specific in: terms of the desired change, whether a utility source is available to supply the machine, and how the change will benefit the building users.

Any utility improvement that needs to occur to accommodate the initial installation into a new building is done so at the expense of the Vending Department. Utility changes resulting from a request to move machines from an initial installation location to another location in the same building or the installation of a machine outside the primary location will be the responsibility of the requesting department.

Available Services

  • Soda Machines: Currently Coca Cola and Pepsi Cola products in both 12 ounce cans and 20 ounce bottles are offered in campus vending machines.
  • Coca Cola products available are Classic Coke, Diet Coke, Sprite (caffeine free), Dr Pepper, Diet Dr Pepper, Caffeine Free Diet Coke, Vault, Powerade, and Dasani.   Contractual requirements dictate the brands carried in these machines.
  • Pepsi Cola products are Pepsi, Diet Pepsi, Mountain Dew, Diet Mountain Dew, Code Red, Cherry Pepsi, Sierra Mist (caffeine free), Diet Sierra Mist (caffeine free), Caffeine Free Diet Mountain Dew, Schweppes Ginger Ale (caffeine free),  7-Up, Gatorade, Sobe, Starbucks Frappochino, and Aquafina.  Contractual requirements dictate the brands carried in these machines.
    • Placement criteria: Machine must be capable of fitting through all exterior and interior doors. Machine placement must conform with all ADA, fire and safety regulations.
    • Utility Requirement: One dedicated 20 amp electrical outlet.
    • Minimum Sales criteria for continued placement: average of 7 cases per month.
  • Snack Merchandisers: Candy, chips, gum, cookies, crackers, nuts, pastries, and microwaveable popcorn are sold out of glass-front snack merchandisers. The machines carry national brand merchandise and regional favorites.   Contractual requirements dictate the brands carried in these machines.
    • Placement criteria: Machine must be capable of fitting through all exterior and interior doors. Machine placement must conform with all ADA, fire and safety regulations.
    • Utility Requirement: Share one dedicated 20 amp electrical outlet with soda machine
    • Minimum Sales criteria for continued placement: average of $200 per month.
    • Subject to Equipment Availability: The University makes adjustments in the placement of vending machines during the summer months.
  • Water/Alternative Beverage Machines: Currently we have Fruitopia and Fruit Works brand machines on campus. Contractual requirements dictate the brands carried in these machines.
    • Placement criteria: Machine must be capable of fitting through all exterior and interior doors. Machine placement must conform with all ADA, fire and safety regulations. Machine requires a more secure area than the standard closed front soda machine.
    • Utility Requirement: One dedicated 20 amp electrical outlet
    • Minimum Sales criteria for continued placement: average of 7 cases per month
    • Subject to Equipment Availability: The University makes adjustments in the placement of vending machines during the summer months.
  • Coffee Machines: Currently there are two Coffee machines on campus. One is located on the 2nd floor of the Denny building and the other is in the College of Architecture. Contractual requirements dictate the brands carried in these machines. These machines serve both standard coffee and gourmet coffee flavors.
    • Placement criteria: Machine must be capable of fitting through all exterior and interior doors. Machine placement must conform with all ADA, fire and safety regulations.
    • Utility Requirement: One dedicated 20 amp electrical outlet and water hook­up
    • Minimum Sales criteria for continued placement: average of $100 per month
    • Subject to Equipment Availability: The University makes adjustments in the placement of vending machines during the summer months. The probability of the placement of additional coffee machines is low due to physical constraints at most vending locations.