Contactless Card FAQs

When/where can I get my new 49er Card? I am distance education student, can I get a new contactless card?
Where can this card be used? What do the two numbers on the front of the card mean?
How do I replace my new 49er card if I lose or damage it? Do I need to get a new photo?
Can I punch holes into the card? When I get my new card will I still be able to use my old card?
When will the old cards expire?  
I take my classes at Center City. Do I need to go to main campus to pick up my card? Do I have to get a new ID?
I am an alumnus or have emeritus status, do I get a new card? I picked up my new card, how long before I can use it?
Does my card carry any personal information like SSN, address, or phone number? Can someone from our office bring everyone’s ID to the distribution point and pick them up as a group?

When/where can I get my new 49er Card?

The campus-wide recard event has ended. However, your new card is still available for now in the 49er Card & Meal Plans Office (Auxiliary Services Building 175, between Prospector and Craver Road).

HOURS:

  • Monday-Friday: 8:00 AM-5:00 PM
  • Saturday and Sunday: Closed

WHAT TO BRING

  • Yourself - for security reasons, cards must be received in person and cannot be delivered or picked up for departments. 
  • Photo ID - current 49er ID Card, driver's license or passport

Where can this card be used?

Everywhere you could use your old card, only it now has an added contactless functionality that allows you to tap rather than swipe at some card readers.

Residence halls that are currently tap-enabled: Belk, Hawthorn, Holshouser, Hunt, Laurel, Martin, Miltimore, Oak. Housing not yet contactless capable: Lynch, Moore, Sanford, Scott, Wallis, Witherspoon. Most point-of-sale registers on campus can be tapped (except Athletics concessions).

What do the two numbers on the front of the card mean?

  • The number beginning with 800 is your student or faculty/staff ID number. This number identifies you with the University and will not change. 
  • The 16-digit number is your card number. This number links the card to you. The number is generated when a card is issued or reissued. Should you need to replace the card, the number will change.

How do I replace my new 49er card if I lose or damage it?

Visit the 49er Card Office in the Auxiliary Services building or the ID Office in the Student Union. New cards are created and issued on the spot. Lost or damaged cards are currently $15 and will increase to $20 Fall 2017.

Do I need to get a new photo?

Submitting a new photo is encouraged, but not required. You can now submit a new photo online. Once logged in, click on "Profile" and then the “Click to submit a new photo” link. 

You also may visit the 49er Card Office in the Auxiliary Services Building, or the ID Office in the Student Union, to have a new photo taken.

Can I punch holes into the card?

This may damage the chip and cause the contactless feature to stop working. If you choose to punch holes in your card, you are responsible for the cost of replacement if it no longer works (currently $15; will increase to $20 Fall 2017).

When I get my new card will I still be able to use my old card?

No. There is only one active card per cardholder.

When will the old cards expire?

All older cards are no longer active and must be replaced with the new contactless cards.

I take my classes at Center City. Do I need to go to main campus to pick up my card?

No. You may pick up your card at the Center City administrative office during normal business hours.

What is this number on the back of the card?

This number identifies you for CATS-LYNX ridership.

Do I have to get a new ID?

Everyone who studies or works on the main or Center City campus will get a new card.

I am an alumni or have emeritus status, do I get a new card?

University alumni can continue using their current cards. Those with emeritus status are eligible for a new 49er Card.

I picked up my new card, how long before I can use it?

ACTIVATED IMMEDIATELY

  • Meal plans (meal swipes and Declining Balance)
  • Campus spending accounts (49er Account, DB, ODA)
  • Campus housing access (resident students)

ACTIVATED OVERNIGHT FOR USE NEXY DAY

  • Library services
  • Gym, academic building, and lab access

ACTIVATED FEB. 19

  • Kronos timekeeping systems (staff ); those who use Kronos clocks should continue using their old card until this date.

FUTURE ACTIVATION

  • Charlotte Area Transit application (buses and light rail)

Does my card carry any personal information like SSN, address, or phone number?

No, it does not.

I am distance education student, can I get a new contactless card?

You can continue using the paper card that was mailed to you when you started your program. If you plan to be on the main campus, you are welcome to stop by the 49er Card Office and be issued a new contactless card. The functions of the contactless card are used on the main and Center City campuses exclusively. You may also request a new non-photo Distance Education card through the Office of Distance Education.

Can someone from our office bring everyone’s ID to the distribution point and pick them up as a group?

Due to security concerns, everyone will be required to pick up their new 49er Card in person.