Information for departments appears below. Students looking for information about mail and package forwarding and delivery should visit the Auxiliary Operations Changes webpage.
Updated on Wednesday, March 25, 2020, at 10:41 a.m.
To receive mail and packages during virtual University operations
The Postal Service is designated an essential service. Therefore, Mail and Package Services will continue to receive, sort and deliver mail and USPS packages to campus departments.
Updated (3/25): Delivery to departments will stop on Wednesday, March 25. All mail and USPS packages will be held at Lower Prospector. Departments are required to designate an authorized departmental contact to pick up mail and packages.
Note: Mail and Package Services handles USPS packages. For more information about DHL, FedEx or UPS business package delivery, please contact Receiving & Stores at 704-687-0372 or email firstname.lastname@example.org for assistance.
Designating a departmental contact
Your department chair, dean or administrative officer must designate a responsible department contact to pick up mail and packages in lower Prospector at Mail and Package Services. To designate one or more department contacts, fill out the Department Mail Pick Up Contact Form.
Carriers may not be able to access your department's mailroom or mail closet. In the event that our carriers cannot deliver to your department, Mail and Package Services will hold your mail and USPS packages for pick up at Prospector.
Departmental mail and packages cannot be forwarded to a private address or delivered to alternate locations.
To request a hold on mail and packages
You may also use this form to request a hold for incoming mail and packages if your staff are working remotely.
Under “Select a mail delivery preference,” choose the option to “Hold in Prospector mailroom for pick up.” You will be asked to enter an end date for the hold. Regular delivery will resume after that date unless a campus operational change occurs.
Departmental mail and package pick up at Prospector
Updated (3/25): The Mail Services window will be open from 11 a.m. to 1 p.m. on Mondays, Wednesdays and Fridays for mail pick up and drop off.
Departmental contacts should reach out to Mail and Package Services before heading to Prospector to check for held mail and packages. Contact Jeremy Golden at email@example.com or 704-687-0379.
To change your departmental mail delivery preferences or contacts
Please resubmit a new Department Mail Pick Up Contact Form if you wish to designate new contacts or change your preferences.